Privacy Policy

Effective Date: [June 1 2022]

Thank you for using our online medical and home-based services. Your privacy is important to us, and we are committed to protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you use our services.

1. Information We Collect

We may collect the following types of information:

Personal Information: This includes your name, date of birth, contact information (email address, phone number, address), and health information relevant to the services we provide.
Payment Information: If you make payments for our services, we collect billing details such as credit card information.
Usage Data: Information about how you use our services, including log data, device information, and browsing activity.
Health Information: Information about your health condition, medical history, medications, and treatment preferences necessary for providing medical and home-based services.

Online Medical Consultation and Data Collection

Scope of Data Collection: We collect personal and health information necessary for providing medical consultations and home-based services. This includes information provided directly by you (e.g., during registration, consultations) and information generated through your use of our services (e.g., health metrics collected during remote monitoring).
Medical Information: We may collect sensitive medical information such as symptoms, diagnoses, prescriptions, and treatment plans. This information is used strictly for providing medical advice and treatment recommendations.
Telemedicine Platforms: We use secure telemedicine platforms to conduct online consultations. These platforms may collect technical information such as IP addresses, device information, and session data to ensure the quality and security of the consultation.
Data Retention: We retain your medical information as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
Health Data Protection: We adhere to applicable laws and regulations concerning the protection of health data, including HIPAA (Health Insurance Portability and Accountability Act) in the United States or similar regulations in other jurisdictions.
Third-Party Providers: We may use third-party service providers for telemedicine platforms, data storage, and analytics. These providers are contractually obligated to protect your information and may only use it for the purposes specified by us.
Data Security: We implement technical and organizational measures to protect your medical information against unauthorized access, loss, or alteration. This includes encryption of data in transit and at rest, regular security assessments, and staff training on data protection practices.
Patient Rights: You have rights regarding your health information, including the right to access, correct, or delete your information. You can exercise these rights by contacting us through the provided channels.

Consent and Confidentiality

Informed Consent: By using our online medical consultation services, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy.
Confidentiality: We maintain strict confidentiality of your medical information. Medical professionals and staff are bound by confidentiality obligations and may access your information only for legitimate purposes related to your care.

Risks and Limitations

Limitations of Online Consultations: Online medical consultations have inherent limitations compared to in-person visits. These include potential limitations in diagnosis, treatment options, and emergency situations.
Security Risks: Despite our efforts to protect your information, there are risks associated with transmitting data over the internet or electronic storage. We cannot guarantee the security of information transmitted to or from our services.

International Data Transfers

Cross-Border Transfers: Your information may be transferred to and processed in countries other than your own, where our servers or service providers are located. These countries may have different data protection laws than your jurisdiction.

Compliance

Legal Compliance: We comply with applicable laws and regulations regarding the collection, use, and retention of health information, including but not limited to HIPAA in the United States and GDPR (General Data Protection Regulation) in the European Union.

Contact Information

Contact Us: For questions or concerns regarding your privacy or this Privacy Policy, please contact us using the information provided at the end of this document.

By using our online medical consultation and home-based services, you acknowledge that you have read and understood this Privacy Policy, and you agree to the collection, use, and disclosure of your information as described herein.

2. How We Use Your Information

We use the information we collect for the following purposes:

Providing Services: To deliver medical consultations, home-based medical services, and other related services you request.
Communications: To communicate with you about your appointments, service updates, and administrative messages.
Improvements: To analyze and improve our services, develop new features, and enhance the user experience.
Legal Compliance: To comply with legal obligations and enforce our policies.

3. Sharing of Information

We may share your information in the following circumstances:

Service Providers: With third-party service providers who assist us in delivering our services (e.g., healthcare professionals, payment processors).
Legal Requirements: When required by law or in response to valid legal process (e.g., court orders, subpoenas).
Business Transfers: In connection with a merger, sale of assets, or acquisition of all or a portion of our business.

4. Security of Your Information

We take reasonable measures to protect your information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure. Therefore, while we strive to protect your information, we cannot guarantee its absolute security.

5. Your Choices

You have choices regarding the collection, use, and sharing of your information:

Access and Correction: You can access and update certain personal information through your account settings.
Marketing Communications: You can opt out of receiving promotional emails from us by following the instructions in those emails.
Do Not Track Signals: We do not currently respond to browser "Do Not Track" signals.

6. Children’s Privacy

Our services are not directed to individuals under the age of 18. If we learn that we have collected personal information from a child under 18 without parental consent, we will take steps to delete the information as soon as possible.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website or through other communication channels.

8. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at briskmedafrica@gmail.com or call 0757581989.

By using our services, you agree to the collection and use of your information as described in this Privacy Policy.